Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
As a Field Service Engineer at BD BioScience, you will play a crucial role in delivering technical support and preventative maintenance for our cutting-edge Flow Cytometry instruments and systems. Your primary responsibility will be to ensure customer satisfaction through outstanding service, mastery of reported incidents, and continuous learning. You will be part of a dynamic team dedicated to empowering healthcare professionals and improving patient outcomes.This is a field based role covering Oxford and the surrounding areas.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Our vision for BD Biosciences at BD
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
Main responsibilities will include:
- Perform on-site technical support, including installations, deinstallations, relocations, certifications, and repairs, adhering to customer service level agreements.
- Investigate, diagnose, troubleshoot, and provide remote support for technical issues reported by customers.
- Prioritize, plan, and execute field corrective actions, upgrades, and preventive maintenance to ensure business continuity for our customers.
- Inform and prepare customers for successful installations, ensuring all requirements are met.
- Maintain accurate documentation, reporting, and data entry in service management systems.
- Manage personal planning, administration, and car stock efficiently.
- Escalate and retain ownership of technical challenges until resolution.
- Comply with all quality, ISO, GMP, and safety regulations, upholding BD's commitment to excellence.
About you
- HNC/Degree in engineering discipline or demonstrable work experience in field service.
- Full clean driving license.
- Knowledge of computer systems, mechatronics, pneumatics, and fluidics is advantageous.
- Degree in Biomedical Engineering is preferred.
- Strong problem-solving and dynamic planning abilities.
- Advanced IT knowledge.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Cost Effectiveness Analysis, Customer Service, Field Services, Remote Technical Support, Teamwork, Technical Services, Technical Support, Working IndependentlyOptional Skills
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Primary Work Location
GBR Winnersh - Eskdale RoadAdditional Locations
Work Shift
Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.