Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Our vision for Urology and Critical Care at BD

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting.

Key responsibilities will include:

• Verify and document new patient insurance coverage and coordinate costs for supplies to communicate the order cost to both the patient and billing.

• Re‐verify existing patient insurance coverage to ensure that repeat order cost and eligibility is communicated to the patient and the billing department.

• Contact insurance carriers to request any patient prior authorizations.

• Verify insurance coverage through HIPAA and regulatory complaint out bound phone calls or the provider’s online portal.

• Communicate insurance eligibility with sales or medical billing operations for each new and existing patient to complete the sale or obtain further medical documentation.

• Communicate externally with patients to explain information received relative to their insurance benefit and how it relates to their medical supply purchase.

• Develop and maintain knowledge in medical terminology, billing and insurance guidelines.

• Track daily production and submit daily log to direct supervisor.

About you: To be successful in this role, you require:

• Minimum of High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

• Able to Meet Production/Quality Metrics: ability to produce one (1) completed insurance verification every 9‐11 minutes on average, with an error rate of 3.5% or less each calendar quarter. Production and quality standards are at the sole discretion of management.

• Minimum 1-year medical industry, insurance company or call center/customer service experience.

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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