Job Description Summary

To process medical billing claims, collect patient or provider payments, resolve questions and problems with a customer’s accounts, process patient refunds, appeals to include re-determinations and re-submissions of billing to patient payers for payment on medical supply orders

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Receive payment denials and to investigate the reason and rectify the situation with the payer or patient

• Receive inbound and place outbound calls from and to customers, Medicare, Medicaid and Commercial insurance providers regarding patient accounts

• Provide written correspondence to audit requests to include investigation  and obtaining of appropriate documentation to be attached to response

• Document status of billing and payment process in patient account for future follow-up

• Keep current on payer requirements via research and coaching to ensure guidelines and procedures are being met for each payer

• Answer and follow up on calls from patients with billing questions

• Complete all end of month reports as requested, directed or assigned

• Complete all internal system service ticket requests as assigned

• Work miscellaneous projects and tasks on an as needed basis

ANCILLARY DUTIES AND RESPONSIBILITIES

• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.

• Maintains a production level between 20-40 accounts per day ensuring quality of work is above average.

• Production rates are at the discretion of management and are subject to change with our without prior notification.

• Maintains a better than average attendance score 

• Performs other duties and tasks as assigned

REPORTING RELATIONSHIP RESPONSIBILITIES

• No supervisory responsibilities

MINIMUM REQUIREMENTS OR QUALIFICATIONS

Education/Experience:  High School Diploma or general education degree (GED); two to four years prior medical supply billing experience and/or 1-3 years prior experience as an AR Billing Representative I exceeding performance levels and expectations for that role.

Skills:

Language:  Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning: Ability to solve practical problems and deal with a variety of variables.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:  Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:  ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:  No certifications required

WORK REQUIREMENTS

Ability to work some evening shifts, weekends, and overtime as needed

WORK ENVIRONMENT

While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.   The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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Required Skills

Optional Skills

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

US BD 1st Shift 830am-5pm (United States of America)