Director, GBS Performance Management
Job Description Summary
We are in search of a visionary Director of GBS Operations Performance Management. This role is crucial for driving strategic initiatives that enhance the performance and compliance of our GBS functions.Job Description
We are the makers of possible !
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Global Business Services (GBS) organization of BD is seeking to hire a highly motivated individual for the role of Director, GBS Performance Management. The successful candidate will be responsible for leading various initiatives aimed at enhancing performance management processes within GBS, including developing new metrics, implementing performance dashboards, conducting analysis of key business insights, providing guidance on reporting standards, and supporting cross-functional teams in their efforts to improve performance management practices.
Responsibilities:
Partner with GBS Excellence team to design and continuously improve GBS Performance Management standards
Lead the implementation of consistent performance management routines across all GBS Service Delivery towers
Drive continuous improvement into GBS’ Service Delivery Strategy (Locations, Build/Buy, etc.)
Partner with GBS Service Delivery teams to drive operational excellence across GBS operations including end to end processes, CoE and Shared Services models
Support cross-functional teams in their efforts to improve performance management practices by offering expertise on data collection, analysis, and reporting methods.
Ensure appropriate SLAs, KPIs, and performance metrics are in place for all existing and incoming GBS Services to drive accountability and continuous improvement
Collaborate with stakeholders across different departments to ensure alignment on objectives, strategies, and tactics related to improving performance management processes
Act as a key stakeholder in GBS transformation projects, promoting innovation and best practices
Negotiate and manage high-value contracts, optimizing cost and service delivery
Ensure all GBS Suppliers follow GBS’ Performance Management processes and practices
Provide executive-level reporting and insights to inform strategic decisions and investments
Ensure compliance with relevant laws, regulations, and industry standards when designing or modifying performance management systems, mitigating risk across operations
Qualifications:
A minimum of a bachelor’s degree in Business, Finance, or related field; an MBA or equivalent is strongly preferred
Over 7 years of leadership experience in GBS or shared services operations, with a proven track record of driving performance
Advanced technological proficiency, particularly in digital transformation and automation
Analytical Skills: Ability to analyze data and metrics to assess performance and identify areas of improvement
Process Improvement: Experience with identifying inefficiencies and implementing process enhancements
Leadership: Strong leadership skills to mentor and guide teams towards achieving operational excellence
Communication: Excellent verbal and written communication skills for reporting to stakeholders and leading team discussions
Project Management: Expertise in project and change management, with a history of achieving results in complex, cross-functional environments
Strategic Thinking: Strategic and innovative thinker with the foresight to anticipate industry trends and adapt operations accordingly
Risk Management: Knowledge of risk assessment and the ability to develop mitigation strategies
Compliance: Familiarity with regulatory requirements and ensuring operations adhere to these standards
Technology Savvy: Comfort with using and implementing technology solutions to improve operations
Leadership: Inspirational leadership presence with the ability to engage and motivate a diverse team
Integrity: Must possess high level of integrity & discretion due to exposure to confidential information during course of normal duties
Organizational Savvy: Strong understanding of business operations, financial concepts, organizational structures, and change management methodologies
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA NJ - Franklin LakesAdditional Locations
MYS Kuala Lumpur - Jalan Kerinchi, POL Wroclaw - Legnicka, USA CA - San Diego Bldg A&B, USA NC - Research Triangle Park, USA TX - San AntonioWork Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.
Salary Range Information
$165,600.00 - $298,200.00 USD AnnualRecommendto a friend
Approveof CEO
"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ