Job Description Summary

The Senior Pharmacy Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process.

This position serves as an IV therapy, drug data set, pharmacy informatics educator, planner, and clinical expert for BD customers. The SeniorPharmacy Consultant provides consultation to facilities considering or using BD infusion products.

The position leads presentations and discussions with key individuals or groups to address pharmacy issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Overall responsibilities:

The overall responsibilities of the implementation Senior Pharmacy Consultant include:

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services. 

• Provides pharmacy leadership to BD customers in the implementation of interoperability and connectivity products.   

• Interacts and supports Project Manager to ensure timely and productive implementations. 

• Collaborates with clinical consulting and EMR vendor to facilitate a data set/drug library creation and configuration development for the customer and map to third party formulary. 

• Determines best intravenous drug infusion practices and generates data about current intravenous drug use for various patient populations as needed for policy and procedure development.

• Facilitates discussions on defining workflows, protocol developments and updates, and resource group development. 

• Assists in analysis of the potential harm associated with various Guardrails® events with an eye toward additional reporting capabilities, based on clinical pharmacy expertise and the use of drug-specific knowledge of therapeutic and toxic effects. 

• Provides basic HL7 message interpretation and failure resolution to customers and ability to raise to technical SME when appropriate.   

• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.  Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.

Skills, Duties and Tasks particular to the job:

Senior Pharmacy Consultant

Communication

• Facilitation of conference calls and customer meetings primarily for large hospital systems and small/medium IDN's for BD Medication Systems Infusion product implementations. 

• Establish rapport with customers that is conducive to long term business relationships. 

• Provide team support and product information on BD Medication Systems Infusion products as assigned by manager.  Mentors team members to ensure product and process competency. 

• Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication. 

• Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Infusion products and technologies. 

• Provides feedback to Business Operations and Field Trainer for continuous improvement of implementation methodology, tools, and services. 

Technical

• Demonstrates expert knowledge of large hospital systems and small/medium IDN level pharmacy workflow processes, hospital data set/drug library build, pharmacy system integration, clinical device settings, interface validation.

• Ability to interact and guide diverse cross-functional teams with a focus on large hospital systems and small/medium IDN level health systems. 

• Demonstrate expertise of established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards. 

• Must be detail oriented, able to multi-task and the ability to implement sophisticated projects consistent with established company and customer objectives. 

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across large hospital systems and small/medium IDN level health systems. 

• Demonstrates sophisticated problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and standard process considerations and health system standardization. 

• Install and support BD Medication Systems Infusion hardware and software solutions.  Significantly influences customer acceptance and utilization of BD Medication Systems Infusion products and services in multi-site and/or sophisticated environments.   

• Mentor team members on products, best practices and customer education. 

• Expected to act as a customer support resource when vital. 

• Expert with BD Medication Systems Infusion products.

Qualifications:

• Bachelor's degree

• 5-7 years experience in Acute care

• Current active pharmacy license required.

• Acute care hospital experience required preferably with pharmacy informatics experience.

• Specific knowledge of BD business highly desired.

• Driving requirements decide that the candidate possess and maintain a valid driver license and be at least 21 years old.

• Home based position with travel.  Travel may range from 25 - 75%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office.

• Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting.

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.

• Must meet vendor credential requirements for assigned customer sites.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

USA NC - Durham - Roche Drive

Additional Locations

USA FL - Miami, USA IN - Plainfield, USA TN - Johnson City

Work Shift

NA (United States of America)