Job Description Summary

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.
The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

DEPARTMENT/COMPANY: Technical Service and Support/BD Diagnostics

LOCATION:  Dallas/Fort Worth (DFW)

REPORTS TO:  District Service Manager

BD is a leading global medical technology company that develops, manufactures and sells medical Devices, instrument systems and reagents. The Company is dedicated to improving people’s health throughout the world. BD is focused on enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discover and production of new drugs and vaccines. BD’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey. BD employs associates in more than 50 countries throughout the world. The company serves healthcare institutions, life science researches, clinical laboratories, and pharmaceutical industry and general public. For more information please visit www.bd.com

Position Summary:

The Field Service Engineer is a remote customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer collaborates with the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must align with all Quality, GMP, ISO and safety laws and adheres to company travel policies.

Key Deliverables and Responsibilities include:

• Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal direction.

• Solve system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.

• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.

• Establish and foster positive business relationships with customers and peers

• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.

• Provide ongoing feedback to customers in regards to instrument repair and status.

• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support

• Work closely with district team leads and dispatch to schedule and support customer base.

Qualification:

• Associates degree in electrical, mechanical or similar engineering or Biomed program preferred. 3-5 years equivalent Military training preferred.

• Computer Networking, Computer science, or engineering experience/education preferred.

• Must be proficient in Microsoft word, excel, PowerPoint and be able to use computer based tools for reports, email and general communication

• Ability to work both individually and in team settings.

• Must be able to work with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.

• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.

• Understanding of basic computer security concepts and best practices.

• Excellent verbal and written communication skills.

• Good problem-solving and critical thinking skills

• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

• Must be able to lift up to 30lbs frequently and up to 70lbs infrequently

• Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)

• Must be able to push/pull materials up to 100lbs

• Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 39 Loveton Circle

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$21.20 - $32.90 USD Hourly